Since coming across Jame’s post about Idiagram I’ve been thinking about how Marshall’s approach to complex problem solving and visual modeling might help contribute to solving corporate communication problems. One of my biggest frustrations in the workplace is poor communication. It destroys morale, reduces quality, kills teamwork, etc. No mystery to those of you who also understand the critical role that good communication plays in maintaining high performance teams. It would be interesting to apply Marshall’s approach, along with his visual modeling style, towards the corporate communication problem space, for both external (public) and internal (workplace) communication. How do you think the communication problem space could be visually modeled given the approach you’ve seen from Idiagram? If I’m feeling creative one day I may make the brave attempt to draft up a visual model for internal employee communication that encompasses things like:
- Speaking and writing clearly.
- Providing complete information.
- Credibility: your actions match your words.
- Clear and timely communication of issues.
- Responsiveness.
- Open communication at all levels.
The idea would be to illustrate how these communication characteristics tie into high performance teams, professional development, and profitability.